PHLRUBY Privacy Policy How PHLRUBY Handles Your Information

01 About PHLRUBY

PHLRUBY is an online betting and gaming platform that operates through phlruby.online. Whenever this Privacy Policy uses terms like 'PHLRUBY,' 'we,' 'us,' or 'our,' it refers to the PHLRUBY platform and the team that runs it.

PHLRUBY acts as the data controller for personal data collected through the platform. That means we decide why and how your personal data is processed. If you have questions about how we handle your data, you can reach us through the contact channels listed on this page. [email protected].

This Privacy Policy covers everyone who uses the PHLRUBY website at phlruby.online or the PHLRUBY mobile app. It applies to personal data collected through these channels, including details gathered during registration, gameplay, payment transactions, and customer support conversations.

02 Information We Collect

PHLRUBY gathers the details you submit yourself, information created as you use the platform, and, in certain situations, records received from independent verification providers. Below is a clear outline of the main data categories we handle.

• Identity information We ask for your complete name, birth date, and gender during signup. These details help us confirm that you are at least 21 years old and verify your identity.
• Contact information We also collect your mobile number and email address so we can send account updates, transaction notifications, and support responses.
• Financial information We record the payment method you select, along with transaction references and your deposit and withdrawal history. PHLRUBY does not store your full e-wallet credentials.
• Technical information When you access the platform, we automatically collect technical details like your IP address, device type, browser, operating system, and session activity.
• Usage information We track which games you play, the bets you place, how long your sessions last, and the pages you view. This helps us monitor responsible gaming and improve the platform.
• Verification information If you submit identity documents for Know Your Customer (KYC) checks, we store them securely and use them only to meet compliance requirements.
• Communication records We keep records of your conversations with PHLRUBY support, including chat transcripts and email exchanges.

03 How Your Data Is Collected

PHLRUBY obtains your personal data through a number of channels. Knowing how your information reaches us makes it easier for you to manage what you share.

• Direct entry This covers the details you type in when you register, update your account, make payments, or talk to support.
• Automatic collection PHLRUBY automatically gathers technical and usage data through cookies, log files, and similar tracking tools whenever you access the platform.
• Third-party checks If you provide identity documents for KYC checks, PHLRUBY may rely on an outside verification provider to handle them. That provider then sends PHLRUBY the verification outcome and the related identity details.
• Payment provider data When you deposit or withdraw, PHLRUBY gets transaction confirmation details from your payment provider, such as MAYA or GCASH. This covers transaction reference numbers and amounts, but not your full e-wallet login credentials.

PHLRUBY does not buy personal information from data brokers or any other outside data sources. The details we keep about you only come from your direct activity on the platform or from the service providers mentioned earlier.

04 How your information is used

PHLRUBY processes your personal data only for clear and lawful reasons. We do not apply it in ways that conflict with the original reason for collection. Below are the main ways we use the information we hold.

• To set up and maintain your PHLRUBY account, which includes confirming your identity and verifying that you are at least 21 years old.
• To handle your deposits and withdrawals and keep correct financial records.
• To spot and stop fraud, money laundering, and other unlawful actions on the platform.
• To watch gameplay for responsible gaming reasons and step in when needed to protect players who may be at risk.
• To reach out to you about your account, such as with transaction confirmations, security notices, and replies from support.
• To send you marketing messages about PHLRUBY promotions and bonuses, but only if you have given your consent to receive them.
• To make PHLRUBY better by looking at how players use it, which includes fixing errors and improving overall performance.
• We process data to satisfy legal and regulatory obligations, including anti-money laundering requirements and responsible gaming rules.

05 Legal Basis for Processing

Depending on the processing activity, PHLRUBY relies on one or more of these legal bases to handle your personal data:

• Contract Performance This covers processing needed to run your PHLRUBY account and deliver the services you registered for, such as handling payments and managing your gameplay.
• Legal Obligation This includes processing needed to follow applicable laws and regulations, such as anti-money laundering duties, age verification checks, and responsible gaming rules.
• Legitimate Interests This covers processing for fraud prevention, keeping the PHLRUBY platform secure, and improving our services, as long as these interests do not override your rights and freedoms.
• Consent This applies to direct marketing messages when you have clearly opted in. You may withdraw your consent at any time.

When PHLRUBY uses legitimate interests as the legal basis, we have checked that our interests do not outweigh your fundamental rights and freedoms. For more details about this assessment for any specific activity, contact our support team. [email protected].

06 Sharing Your Data

PHLRUBY does not sell your personal data. We only share it in the limited situations described below, and only with parties that are contractually required to keep it secure:

• Payment provider data Payment providers authorized by PHLRUBY receive only the transaction details needed to process your deposits and withdrawals.
• Identity verification services When PHLRUBY needs to confirm your identity, the platform engages an independent verification partner. Your submitted ID documents are provided to that partner only for the purpose of verifying your identity.
• Game providers Game providers working with PHLRUBY may access your player ID and gameplay activity so they can run their titles on the platform. They are not given your complete personal profile.
• Legal authorities PHLRUBY may have to disclose certain information to law enforcement or regulatory bodies when a valid legal request is received. If the law allows, PHLRUBY will inform you about such a disclosure.
• Business transfers If PHLRUBY goes through a merger, acquisition, or sale, your personal data could be transferred to the succeeding organization. You will be notified of the transfer, and your privacy rights will remain intact.

Every third party that receives personal data from PHLRUBY must apply suitable safeguards and use the information only for the purpose stated at the time of sharing. PHLRUBY does not allow these parties to use your data for their own advertising or promotions.

07 Data Retention

PHLRUBY keeps your personal data only as long as needed to satisfy the original collection purpose, including legal, regulatory, and reporting duties. The retention periods below are followed.

• Account data Your PHLRUBY account information is kept throughout your active account and for five years after account closure to meet anti-money laundering and financial record-keeping rules.
• Transaction records Individual transaction details are retained for seven years from the transaction date in line with financial compliance standards.
• KYC verification documents KYC documents are stored for five years after account closure or after the date of your most recent transaction, whichever comes later.
• Customer support messages: PHLRUBY keeps these records for three years from the date of the conversation. They are used to settle disputes and check service quality.
• Marketing choices: These are updated right away when you ask. Once you choose not to receive marketing messages, PHLRUBY records that choice and applies it without delay.
• Technical and platform usage data: Kept for no more than 24 months from the time it is collected. After that, it is either made anonymous or securely removed.

Once information is no longer needed, PHLRUBY either permanently deletes it or removes details that could identify you. Data that has been anonymised cannot be traced back to any individual, so PHLRUBY may keep it for ongoing analysis.

08 Cookies and Tracking

PHLRUBY uses cookies and similar tracking tools across the platform. Cookies are tiny text files saved on your device. They help the site work properly and show PHLRUBY how players move around and use the platform.

• Strictly necessary cookies: These are necessary for the platform to run. They include session cookies that keep you signed in and security cookies that guard against fraud. You cannot switch these off.
• Preference cookies: These remember choices like your preferred language and how the display looks. They make your visit smoother, but the site can still work without them.
• Performance and analytics cookies: These help PHLRUBY see how users browse the platform, which pages get the most visits, and where problems happen. The information is combined and does not point to any single player.

You can manage non-essential cookies through your browser settings. Keep in mind that turning off some cookies may change how the PHLRUBY platform works. Essential cookies cannot be switched off because they are needed for secure operation.

09 Security

At PHLRUBY, we treat your account privacy and personal data protection as a top priority. We have put in place technical and organizational safeguards to reduce the risk of unauthorized access, loss, destruction, or tampering with your information. Some of the key measures we use are:

• All data sent between your device and our servers is encrypted using Transport Layer Security (TLS).
• Sensitive information stored on our systems is also encrypted while at rest.
• We restrict access to personal data inside PHLRUBY using a least-privilege approach, meaning only authorized staff who need it can view it.
• Our platform goes through regular security checks and continuous monitoring to spot and address possible vulnerabilities.
• When information is no longer needed, we follow secure deletion and disposal procedures to keep it from being recovered.

Although PHLRUBY applies reasonable safeguards to protect your information, no online platform can promise 100% security. If you notice a security weakness or believe your PHLRUBY account may have been compromised, please get in touch with our support team [email protected] right away.

10 Children and Minors

PHLRUBY is intended only for adults aged 21 and above. We do not knowingly collect personal information from anyone below 21 years old. If we find out that a minor has opened an account, we will close it right away, delete all associated data, and return any deposited funds.

If you suspect that a minor has registered an account on PHLRUBY, please reach out to our support team [email protected] right away with the necessary details so we can look into the matter and take prompt action.

11 Marketing Communications

PHLRUBY may send you offers and updates about bonuses, new game releases, and platform improvements, but only when you have given your consent to receive them. You can choose to receive these messages during sign-up or change your preferences later in your account settings.

You can stop receiving PHLRUBY marketing messages anytime. Here's how:

• Open any marketing email from PHLRUBY and select the unsubscribe link.
• Adjust your communication preferences inside your PHLRUBY account settings.
• Reach out to PHLRUBY support at [email protected] and ask to be removed from the marketing mailing list.

Unsubscribing from marketing updates won't stop important account notifications. PHLRUBY will keep sending you transaction-related messages like deposit confirmations, withdrawal updates, and security alerts because these are required to keep your account running properly.

12 Updates to This Privacy Policy

PHLRUBY may revise this Privacy Policy occasionally when our data handling practices, legal requirements, or platform features change. Any updated version will be posted on this page with a new effective date.

If there are major changes, like adjustments to the categories of data we collect or how we share personal information, PHLRUBY will alert registered players via in-app notice or email. Continuing to use PHLRUBY after the update means you accept the revised policy.

Check back here from time to time to stay informed about how PHLRUBY manages your personal data. This version of the policy was last updated in January 2025.

13 Get in Touch

For questions about this Privacy Policy, requests to exercise your data rights, or concerns about how PHLRUBY processes personal data, contact us through any of these channels:

• Email: [email protected] We aim to respond to privacy-related inquiries within 30 days.
• Live Chat: Available on the PHLRUBY platform 24/7.
• FAQ: Find answers to common questions on the PHLRUBY FAQ page..

If you have questions about responsible gaming tools and how PHLRUBY uses your data to protect vulnerable players, go to the Responsible Gaming page.